Privacy Policy

Brick2Bytes Solutions FZE (“Brick2Bytes,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website and services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Information you provide: Name, email address, phone number, company name, and other details you submit via contact forms, consultation requests, or when engaging us for services.
• Account and marketplace data: When we manage your marketplace accounts (e.g., Amazon, Noon), we may access account credentials, listings, sales data, and analytics as necessary to perform our services.
• Automatically collected data: When you visit our website, we may collect your IP address, browser type, device type, pages visited, referring URL, and similar technical data.
• Cookies and similar technologies: We may use cookies, session storage, and similar technologies to improve site functionality and analyze usage. See Section 5 for more details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Manage and operate your marketplace accounts and deliver our consulting and automation services.
• Send you service-related communications, updates, and (where permitted) marketing materials.
• Improve our website, services, and user experience.
• Analyze usage patterns and perform internal analytics.
• Comply with legal obligations and protect our rights and the rights of others.

3. Legal Basis for Processing

We process your information where: (a) it is necessary to perform a contract with you or to take steps at your request; (b) we have a legitimate interest (e.g., improving our services, security, analytics); (c) we have your consent; or (d) we are required to do so by law.

4. Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our business (e.g., hosting, email, analytics) under contractual obligations to protect your data.
• Platform providers: When managing your accounts, we interact with platforms such as Amazon, Noon, Shopify, and automation tools (e.g., n8n, Make) in accordance with their terms and your instructions.
• Legal and safety: Authorities or other parties when required by law, or to protect our rights, your safety, or the safety of others.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep you signed in or remember your preferences.
• Understand how visitors use our site (e.g., analytics).
• Improve performance and security.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to resolve disputes. When we no longer need your data, we will delete or anonymize it where feasible.

7. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information (subject to legal exceptions).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details in Section 10.

9. International Transfers

We are based in the United Arab Emirates. Your information may be processed or stored in the UAE or in other countries where our service providers operate. We ensure appropriate safeguards are in place where required by applicable law.

10. Children

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will be revised when changes are made. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at support@brick2bytes.com or at our address: VL06-150 Flexi Desk, SRTI Park, Sharjah, PO Box 26053, UAE. Phone: +971 52 712 1375.